Safety Alerts & Recalls

What does this mean?

If you have an Accu-Chek Mobile blood glucose meter, you should re-check the instructions carefully to ensure you are using the meter as intended. There is no fault with these diabetes meters, but they require different testing procedures compared to other meters. If this procedure is not followed correctly the Accu-Chek Mobile meter may give an incorrect reading, which can lead people to use the incorrect dose of insulin. Enhanced instructions for using the meter can be found online at, or if you want further information you can call the Accu-Chek customer care line on 0800 701 000.

If you have any questions about this alert or testing your blood sugar levels you should discuss them with your doctor or pharmacist.

MHRA Advises Users to Following Instructions for Accu-Chek Blood Glucose Meters

The Medicines and Healthcare products Regulatory Agency (MHRA) is asking diabetics who use Accu-Chek Mobile blood glucose meters to ensure they follow the testing instructions. This is because the meter may give false high blood glucose readings if testing instructions are not followed correctly. This Accu-Chek Mobile meter has testing instructions that are different from instructions for other diabetes meters, and if this procedure is not followed closely an incorrect reading may be given even though the meter is working properly.

Roche has issued enhanced training and handling instructions for Accu-Chek Mobile blood glucose meters, available at:

For more information please visit: more information here

Source: MHRA
Publication Date: 2014-06-12
Last Updated: 2014-06-12

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